Senior Manager - Administration and Customer Service
As part of the management team at EMCOR Services Northeast, Debra’s primary role is to ensure the office is running smoothly and all policies and procedures are being followed. Debra processes the weekly payroll, submits all federal and state taxes, and generates union reports and payments. She also handles all Human Resources functions, employee benefits administration, and corporate reporting. Debra oversees risk management claims including general liability, auto liability, and workers compensation. She is the go-to person for all issues and challenges that arise on a daily basis and handles many special projects including coordinating office and customer functions.
Prior to working at EMCOR Services Northeast, Debra spent several years employed with Vanasse Hangen Brustlin, Inc. where she worked in the Land Development Department providing customer service to clients and administrative support to employees. She later went on to work at Harvard School of Dental Medicine in the Resource Development Department where she coordinated alumni receptions and reunions and maintained the alumni database.
Debra joined BALCO in 2000 as part of the operations team. She was responsible for processing preventive maintenance contracts and renewals. Debra also managed the Global PMA estimating database as well as maintained all of the ISO databases and documentation for the Quality Assurance Program. In 2006, after the merge with CommAir to become EMCOR Services Northeast, Debra joined the sales team as the sales coordinator. She worked closely with the sales engineers from the proposal stage to the booking stage of projects and contracts. She also generated sales and operations reports to assist with project and contract management.
Debra earned her Bachelor of Arts degree in Psychology and Child Development from Tufts University. She has attended quality management seminars conducted by EMCOR Facilities Services and has received an OSHA 10 training certificate.
The Personal Side
Debra enjoys spending time with her family and friends. In her spare time, she takes pleasure in outdoor activities, watching sporting events, attending concerts, and going to the beach. She also loves traveling to new destinations.