Sandra Boone

Value Delivered

As part of the service department, Sandra answers customer calls and dispatches service information to technicians. She enters service orders for both dispatch and completion, schedules appointments for technicians to meet with customers, and processes locate tickets. Sandra also approves payroll for assigned technicians and provides service assistance to designated customer accounts.

Expertise

Sandra brings more than 30 years of customer service experience, including the past 12 years in the HVAC industry. Before that, she worked for a shoe company as an operational account representative, supporting the marketing and sales teams. In that role, she coordinated with customers around the world and managed seasonal footwear samples for distribution to sales teams, ensuring they were prepared for major meetings and trade shows in locations such as Atlanta and Las Vegas.

The Personal Side

Sandra loves spending time at the beach with her husband to keep herself grounded and at peace. When she has downtime, she enjoys drawing and painting which allows her to relax and express her creativity.